We help you digitize your customer on-boarding, support and feedback processes and provide the tools for a great customer experience.
3back helps you transition your business into the digital age by accelerating the digitization of your business processes. We go beyond simply automating what is there. We re-think each step and if necessary fundamentally reconfigure the entire process. To bring your newly designed digital processes to life, we use the latest technologies in crawling, bot automation, machine learning and AI.
We provide clients with a full service around digitzation of their customer onboarding and support processes.
Remove friction, better serve customers and scale your business without headache.
Higher service quality
Free employees from repetitive tasks
Better customer experience
Save cost and drive profitability
The 3back platform enables businesses to offer smooth end-to-end feedback experiences, to shorten the feedback loop and to provide a new kind of feedback data to the organisation. Whether you are targeting prospects to learn about reasons in the buying decision or your customers to learn about the factors driving retention and loyalty, 3back enables you to get that data simple, fast and reliably.
We provide clients with a full service and platform solution to experience the next level of customer feedback management.
Better understand prospects & customers and generate relevant product usage and brand acceptance data.
Higher retention and satisfaction
Constant exchange
Own the conversation
Collect more and relevant data
Reduce time to action